While we hope you’ll be happy with your items, we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know. This policy applies to everything you buy from Paul Frampton Design.

How do I make a return?

If you wish to return an item that is no problem. We’re happy to offer a refund or an exchange, as long as it’s within the return period. You must return the item(s) to us within 14 days of receiving your order. Please note that we do not offer a free returns service nor do we refund the original delivery charge paid as stated in our T&C’s. To make the return process as quick and smooth as possible, please follow the below steps:

1. Contact us via our contact form within 14 days of your delivery to let us know you would like to return or exchange as well as why you would like to do so. We will then book in a collection or send you a shop drop label to drop off your item at a local drop off shop.
2. Make sure you package your order the same way it was received and in the original boxes. If you have not kept the original boxes, it is your responsibility to make sure the products are re-boxed, we do not provide additional boxes. Items must not have been used or assembled in any way. Please include the return slip in the box or write your order number on the outside.
3. Your item will be collected by the courier or you drop off the boxes yourself, we will then confirm once this is received on our end and the refund or exchange will be processed.

If an exchange is chosen we can often arrange for the collection and delivery to take place at the same time for smaller items. If a refund is chosen, this will be done within 14 working days of us receiving your return. We do not accept responsibility for items lost or damaged in transit back to us.

If you are returning your purchase by mail we recommend that you get proof of postage. A 10% restocking fee may be applied upon the return of your order should the return not be in the original condition. Paul Frampton Design Ltd retains the right to refuse a refund on any item deemed not to be resalable.

What does a return cost?

Smaller sized products (such as decorative items, chairs, stools, etc.) = from £9.95 Medium-sized products (such as armchairs, coffee tables, etc.) = from £19.95 – £60 Larger sized products (such as sofas, dining tables, etc.) = from £60 – £100 Please note that these are approximate prices and are subject to area surcharges, the confirmed collection price will be given to you by our customer care team when booked in with the courier.

My item is faulty or damaged

We do our best to make sure all orders arrive in perfect condition. In the rare event that it does not, our customer services team is here to help.

We recognise that orders can sometimes arrive damaged and ask you to please always check your items thoroughly within 14 days of arrival as we are unable to issue any refunds or replacements outside of our 14-day return policy.

If there is an issue with your order please contact us via our contact form as soon as possible. We will require photographic evidence for any faulty or damaged goods before we can arrange a replacement, so please include this and our team will help get your order replaced or refunded as quickly as possible.

If you are outside of the 14-day returns policy but are within the 12-months manufacturer warranty, do contact us with pictures of the damage and we will be able to offer a replacement if in stock or a replacement product of the same value. Please note that this is based on if the damage is a manufacturing error, you can read more about our warranty in our T&C’s.

Receiving your refund

We’ll refund your money in the same way you paid for your product.

• By credit or debit card – Your money will go back onto the same card. Please allow up to 5 working days for the refund to show in your account.
• By Bank Transfer – All bank transfers refunds will go back into the same bank account.

Your statutory rights

Don’t worry, nothing in this policy affects your statutory rights.